Ordering
If you are in U.S.A. or Canada, call our toll free order line 1-800-884-2114, or fax your order to 1-417-924-2500, If you are outside of the U.S. or Canada call 1-417-924-2300.
You may also e-mail your order to sales@engraveacrete.com. Sorry, we don’t have secure online order fulfillment but you may view our products and information online.

How to Pay
You may pay by bank wire transfer, or credit card. Company and personal checks take about 8 to 10 days for the funds to clear before shipping. Sorry, we cannot ship C.O.D.

Include enough to cover shipping costs.

Sales Tax
Missouri residents must pay applicable sales tax.

Shipping & Delivery-
Please allow 3 -10 working days for delivery. If an item is out of stock we will inform you of the expected delay.

We currently ship by UPS
UPS Ground, Items 150 lbs. and under (within size requirements) 2 - 7 days
UPS Next Day
UPS 2nd Day
UPS 3 Day

Items over 150 pounds or exceeding UPS size requirements are shipped by common carrier truck.

Only the actual freight charges are billed to you on the invoice. When you order oversize/overweight packages, we’ll estimate the cost of shipping. If you have a preferred carrier, we will ship your freight on that carrier. Please include the estimated shipping cost with your payment. If the actual costs are less we’ll send you a refund and if they are more we’ll send you a bill for the difference.

What To Do If Your Order Arrives Damaged
Refuse to accept your shipment if it appears to be greatly damaged. Packages with minor damage should be accepted. Please note all damage on your delivery receipt or bill of lading. Notify us of the damage and we will handle the claim from our end immediately.

Orders Outside the U.S.A.
Please pay only in U.S. funds by wire transfer, certified check, most credit cards are accepted on all orders.

Orders to Canada
Shipments via UPS to Canada use UPS as the customs broker. UPS will collect the appropriate duties, GST, etc. UPS charges a fee for this service. Canadian customers pay the fee on their end along with the freight charges. Contact UPS for current fees. For shipments other than UPS, the customer is responsible for contracting a customs broker.

Prices
Prices are subject to change without notice . We reserve the right to correct layout and printing errors. Photos may vary.

Catalog Errors
Although all information in this catalog has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience.

Technical Information
For technical information on any piece of equipment that we sell call 1-800-884-2114 or 1-417-924-2300.